AI Agents for Retail and E-commerce Stores
A retail AI agent acts as a personal shopper: it recommends products from your catalogue, answers sizing and stock questions, recovers abandoned carts, tracks orders and processes return requests — in Arabic dialects, on the channels your customers already use.
Why this matters
Cart recovery that converts
Personalised WhatsApp follow-up instead of ignored emails.
Instant product answers
Sizing, materials, stock and delivery time from your catalogue.
Returns without tickets
Policy-aware return handling with automatic escalation.
Instagram and WhatsApp native
Reply to DMs and comments where your customers shop.
Recommended agents for Retail
Suq: Shopping Assistant
Personalized product recommendations, order tracking, and returns handling for e-commerce stores.
Frequently asked questions
Can it sync with Shopify?
Yes — products, stock and orders sync through the Shopify integration.
Does it handle Instagram DMs?
The Instagram content manager replies to DMs and comments automatically.
Can it upsell?
It suggests complements and bundles based on the current basket.
How does it know my catalogue?
Upload a CSV or connect your store; the catalogue stays in sync.
Does it support cash on delivery?
Yes, alongside payment links for card and wallet payments.
Can it work in multiple countries?
Per-country pricing, currency and delivery rules are supported.
What about peak campaigns?
Concurrency is unlimited, so Black Friday needs no extra staffing.
Is there analytics?
Conversation, conversion and recovery metrics are in your workspace.