Installation service

Install your agent yourself, or let Wakeeli install it for you

Managed installation is an optional service: the Wakeeli team prepares your company knowledge, configures and tests the agent, then connects the agreed channels once you approve. It's a one-time fee, separate from your monthly platform subscription.

No mandatory setup fee when you install the agent yourself. Optional done-for-you installation is priced separately.

Select a package

Test an AI employee before you hire it

Challenge a Wakeeli agent with realistic customer questions inside a safe sandbox. See how it answers, refuses, escalates and proposes actions before you choose a plan.

Open the Agent Demo Lab

Choose how you want to launch

Install it yourself

  1. Choose an agent.
  2. Select a platform plan.
  3. Upload company documents and FAQs.
  4. Configure tone, language and business rules.
  5. Test the agent in sandbox mode.
  6. Copy the website code or connect a supported channel.
  7. Publish when ready.
  8. No mandatory installation charge.
  9. Support level depends on the selected plan.
Start self-service setup

Let Wakeeli install it

  1. Complete a business questionnaire.
  2. Attend a discovery call.
  3. Share approved company information.
  4. Wakeeli structures the knowledge base.
  5. Wakeeli configures tone, branding and business rules.
  6. Wakeeli runs pre-launch tests.
  7. You review and approve the agent.
  8. Wakeeli connects the agreed channel or channels.
  9. You get dashboard access and a walkthrough.
  10. Post-launch monitoring or tuning depends on the selected installation package.
Choose managed installation

Installation packages

Installation fees are paid once and are separate from your recurring platform subscription and agent add-ons.

Self-Service Setup

$0 one-time

No installation fee
  • Requires an active Wakeeli subscription
  • You configure the agent yourself
  • Knowledge-base tools
  • Sandbox testing
  • Self-service channel connection
  • Support according to your plan
  • Hands-on configuration by the Wakeeli team
Start self-service setup

Essential Installation

$99 one-time

One-time fee — not monthly
  • Requires an active Wakeeli subscription
  • One discovery questionnaire
  • Setup of one existing Wakeeli agent
  • One structured knowledge source or up to 25 FAQ entries
  • Tone and branding configuration
  • One supported deployment channel
  • Basic pre-launch testing
  • Control-panel walkthrough
  • One revision round
  • CRM or business-system integrations
  • Post-launch tuning
  • External provider fees and approvals

Professional Installation

$249 one-time

One-time fee — not monthly
  • Requires an active Wakeeli subscription
  • Discovery call
  • Setup of one agent
  • Multiple approved knowledge sources
  • Up to two supported deployment channels
  • Business rules and escalation configuration
  • Arabic and English testing
  • Up to 20 agreed test scenarios
  • Team walkthrough
  • Two revision rounds
  • Seven days of post-launch tuning
  • CRM or business-system integrations
  • Multiple agents
  • External provider fees and approvals

Custom Installation

From $499 — quotation required

One-time fee — not monthly
  • Custom agent workflows
  • CRM or business-system integrations
  • Multiple agents
  • Advanced permissions
  • Migration or large knowledge bases
  • Custom testing and evaluation
  • Special deployment requirements
  • Scope, timeline and support defined in a written quotation
  • Source code, unless agreed in a separate written contract

Compare installation options

Self-Service SetupEssential InstallationProfessional InstallationCustom Installation
Price$0 one-time$99 one-time$249 one-timeFrom $499 — quotation required
Who configures the agentYouWakeeli teamWakeeli teamWakeeli team
Knowledge setupSelf-service tools1 source / 25 FAQsMultiple sourcesLarge / migration
Number of channelsPer plan12Per quotation
Test scenariosYou testBasic20Per quotation
Revision roundsNo12Per quotation
Team trainingNoNoYesYes
Post-launch tuningNoNo7 daysPer quotation
Custom integrationsNoNoNoYes
Estimated scopeAt your pace1 agent, 1 channel1 agent, up to 2 channelsDefined in quotation

Your responsibilities

  • Share accurate, approved company information
  • Create and verify any external accounts (e.g. Meta Business)
  • Review test results and approve the agent before launch
  • Keep an active Wakeeli subscription

Wakeeli's responsibilities

  • Structure the knowledge base
  • Configure tone, branding, rules and escalation
  • Run the agreed pre-launch tests
  • Connect the agreed channels and give a walkthrough

External-provider requirements

  • WhatsApp, Instagram and Messenger need Meta verification and approval
  • Voice needs a number from a supported telephony provider
  • Providers may charge their own fees
  • Approval timing is outside Wakeeli's control

From purchase to launch

We don't promise a fixed launch date when a channel depends on outside approval.

  1. Step 1
    Choose an agent
    Responsible: Customer
  2. Step 2
    Choose a plan
    Responsible: Customer
  3. Step 3
    Choose self-service or managed installation
    Responsible: Customer
  4. Step 4
    Add company knowledge
    Responsible: Shared
  5. Step 5
    Configure rules and permissions
    Responsible: Wakeeli
  6. Step 6
    Test in sandbox mode
    Responsible: Wakeeli
  7. Step 7
    Approve the final configuration
    Responsible: Customer
  8. Step 8
    Connect the channel
    Responsible: External provider
  9. Step 9
    Launch gradually
    Responsible: Shared
  10. Step 10
    Monitor and improve
    Responsible: Shared

Testing, approval and support

  • We test against agreed scenarios in Arabic and/or English before launch
  • Nothing goes live until you approve the final configuration
  • Revision rounds and post-launch tuning follow your package
  • After that, support follows your platform plan

Cancellation and rescheduling

  • You can reschedule the discovery call with at least 24 hours' notice
  • You can cancel before work starts for a full refund
  • Once work is delivered, installation fees are not refundable
  • Delays caused by external approvals don't count against your revision rounds

What do I receive after purchasing an agent?

  • The agent is delivered as a managed service inside your Wakeeli workspace.
  • It is not delivered as a downloadable executable file.
  • You get access according to your plan.
  • You can customise it with your approved information.
  • You can test it before publishing.
  • It connects only to supported and eligible channels.
  • You get dashboards, analytics and history according to your plan.
  • Source code is not included unless explicitly agreed in a separate written contract.
  • External accounts, approvals and charges may still be required.

Request installation or a quote

Don't enter passwords, API keys or access tokens in this form. Our team will confirm scope and price with you before any payment.

Prefer to do it yourself? Start self-service setup

Buying and installation FAQs

What exactly am I buying?

A subscription to the Wakeeli platform, which gives your workspace agent slots, conversations, dashboards and plan features. Specialist agents not included in your plan carry a monthly add-on. Installation by our team is optional and billed once.

Is the agent a downloadable program?

No. The agent is delivered as a managed service inside your Wakeeli workspace, not as a downloadable executable file.

Do I receive the source code?

Source code is not included unless explicitly agreed in a separate written contract.

Is installation included in my subscription?

Self-service setup is included at no extra cost. Done-for-you installation by the Wakeeli team is an optional one-time fee, separate from your subscription.

What is the difference between self-service and managed installation?

With self-service you upload your knowledge, configure and publish the agent yourself. With managed installation the Wakeeli team structures your knowledge, configures and tests the agent, and connects the agreed channels after your approval.

How much will I pay in the first month?

Your plan price, plus any specialist-agent add-on, plus the one-time installation fee if you choose managed installation. Use the cost calculator for an exact estimate. Taxes and third-party fees are extra.

How much will I pay every following month?

Only recurring charges: your plan and any specialist-agent add-on. One-time installation fees are never repeated.

Are premium-agent fees recurring?

Yes. A premium-agent add-on is charged every billing period while the agent is active.

Are there external provider fees?

They may apply. Providers such as Meta (WhatsApp), telephony providers or your CRM vendor may bill you directly. Wakeeli does not include those fees.

Who prepares the knowledge base?

You do with self-service, using our knowledge-base tools. With managed installation, the Wakeeli team structures the approved information you share.