1. Data We Collect
We collect the following categories of data when you use Wakeeli:
- Account data: name, email, preferred language, and account identifier.
- Google sign-in data: your name, email, and profile picture only — we never access your inbox or files.
- AI conversations: messages exchanged between you or your customers and your AI agents.
- Uploaded files and knowledge bases used to customise your agents.
- Channel interactions such as WhatsApp: phone number, message content, and delivery metadata needed to run the agent.
- Payment data: subscriptions are processed by an external payment provider; we never store card numbers on our servers.
- Analytics data: pages viewed, on-site searches, country inferred from IP, and device type.
- Leads captured by your agents on your behalf.
- API integration data and access keys you connect to your account.
2. Legal Basis for Processing
We process your data on the basis of: performance of a contract (running your subscription and agents), legitimate interests (platform security, fraud prevention, aggregate product improvement), consent (analytics cookies and marketing messages), and legal obligation (billing and bookkeeping).
3. AI Conversation Data
Conversations are stored inside your workspace so you can review quality and performance. We do not use your conversation content or uploaded files to train general-purpose AI models, and we do not sell them. You can delete any conversation at any time from the agent control panel.
4. Uploaded Documents and Knowledge Bases
Files you upload remain yours and are used exclusively to operate your agents within your account. They are stored encrypted and access is limited to members of your workspace. When you delete a file or uninstall an agent, the associated data is removed within 30 days.
5. AI Subprocessors
To run your agents we send conversation content to vetted language-model providers (such as OpenAI, Google, and Anthropic) through a managed model gateway, under data-processing agreements that prohibit using your data to train their models. We also rely on cloud hosting and database providers, a payment provider, analytics platforms, and messaging channel providers. We update our subprocessor list whenever there is a material change.
6. International Data Transfers
Your data may be processed on servers outside your country, including in the European Union and the United States. Such transfers rely on Standard Contractual Clauses (SCCs) or an equivalent approved transfer mechanism, together with appropriate technical and organisational safeguards.
7. Data Retention
We retain data for the following periods unless the law requires otherwise:
- Account data: for the life of the subscription, then deleted within 30 days of account closure.
- AI conversations and channel logs: up to 12 months, or less if you delete them manually.
- Uploaded files and knowledge bases: until you delete them or uninstall the agent, then up to 30 days.
- Analytics records: up to 14 months, in aggregate form.
- Billing records and invoices: up to 7 years, per accounting obligations.
- Backups: purged on a rolling cycle no longer than 90 days.
8. Account Deletion
You can delete your account at any time from Account Settings. Deletion cancels active subscriptions and removes account data, conversations, and files according to the retention schedule above. Only legally required billing records are kept. You may also request deletion at support@wakeeli.net.
9. Data-Access Requests and Your Rights
You have the right to access, correct, delete, restrict, object to the processing of, and port your data in a machine-readable format. Send your request to support@wakeeli.net and we will respond within 30 days. We may ask you to verify your identity to protect your account. You also have the right to lodge a complaint with your competent data protection authority.
10. Cookies and Analytics
We use essential cookies for sessions and security (no consent required) and optional analytics cookies that only run after you consent via the cookie banner. We implement Consent Mode so no analytics data is sent before consent, and you can change your choice at any time from the cookie settings.
11. Marketing Communications
We send necessary service messages (invoices, security alerts, service changes) as part of the contract. Marketing messages are sent only with your consent, and you can unsubscribe immediately via the link at the bottom of every message or by emailing us. We never sell our mailing lists.
12. Third-Party Integrations
When you connect an agent to an external channel or service (WhatsApp, Instagram, Slack, Microsoft Teams, delivery platforms, or our APIs), the data needed to operate that integration is exchanged and is also governed by that provider's privacy policy. You control your integrations and can disconnect them at any time, after which we stop exchanging data with them.
13. Security and Security Incidents
We apply encryption in transit and at rest, tenant isolation through row-level access policies, role-based access controls, access logging, and regular security reviews. If a breach affects your personal data, we will notify affected users and the competent authorities within 72 hours of becoming aware, describing the impact and the remediation steps taken.
14. Minimum User Age
Wakeeli is a business platform. Users must be at least 18 years old, and we do not knowingly collect data from children. If we learn that we have collected data from a minor, we delete it promptly. Contact support@wakeeli.net to report a concern.
15. Changes to This Policy
We may update this policy as the platform evolves. We will notify you of any material change by email or an in-product notice before it takes effect.
16. Contact
For any privacy question or to exercise your rights, email us at support@wakeeli.net.