1. Acceptance of Terms
By using Wakeeli, you agree to be bound by these terms. If you accept them on behalf of a company, you confirm you are authorised to bind that company. If you do not agree, please do not use the service.
2. Accounts
You must be at least 18 years old to create an account. You are responsible for keeping your credentials confidential and for all activity under your account, and must notify us immediately of any unauthorised use.
3. Subscriptions and Automatic Renewal
Pricing consists of a platform subscription plus optional premium agent add-on fees. All subscriptions renew automatically at the end of each billing cycle (monthly or annual) at the then-current price until you cancel. You may cancel at any time from billing settings, and access continues through the end of the paid cycle. We give 30 days' notice before any price change applies to your renewal.
4. Trials
Subscriptions do not include a free trial, with two exceptions: Mudarris (3-day trial) and Lingua (free regional access for users in Syria). One trial per business; creating multiple accounts to circumvent limits is prohibited. Unless you cancel before the trial ends, the subscription converts automatically to a paid plan.
5. Payments and Refunds
Fees are charged in advance and are non-refundable, except in the following cases:
- A refund requested within 14 days of the first payment on a new subscription, provided usage has not been excessive.
- A confirmed material service outage that could not be remedied within a reasonable period.
- Duplicate charges or a billing error on our side.
6. Usage Limits and Fair Use
Each plan includes published limits on agents, messages, files, and API calls. We apply a fair-use policy: usage that substantially exceeds normal patterns, harms platform stability, or resells compute capacity may be rate-limited or require an upgrade. We will notify you before applying a restriction wherever practical.
7. APIs and API Abuse
API keys are personal and confidential, and you are responsible for every request made with them. Circumventing rate limits, unauthorised scraping, attempting to access other tenants' data, or penetration testing without prior written permission are prohibited. We may disable abusive keys immediately to protect the platform.
8. Prohibited Uses
You may not use Wakeeli for any of the following:
- Spam or unsolicited bulk messaging on any channel.
- Illegal, fraudulent, discriminatory, abusive, or infringing content.
- Impersonating others, or hiding the automated nature of an agent where disclosure is legally required.
- Uploading sensitive personal data without a lawful basis or explicit consent.
- Presenting medical, legal, or financial output as advice from a licensed professional.
- Reverse engineering the platform or circumventing security controls or limits.
9. AI Output Disclaimer
Agent output is machine-generated and may be inaccurate, incomplete, or contextually inappropriate. You are responsible for reviewing output before relying on or publishing it. Output does not constitute legal, tax, financial, medical, or regulatory advice, and we do not guarantee any specific business outcome.
10. Intellectual Property
Wakeeli retains all rights in the platform, its software, brand, and the first-party agents it publishes. Your data, files, knowledge bases, and conversations remain yours; you grant us a limited licence to use them solely to operate the service for you. You own the output your agents generate to the extent permitted by law, and are responsible for ensuring it does not infringe third-party rights.
11. Developer Responsibilities
If you publish an agent to the marketplace, you warrant that you hold the necessary rights in its content, and you agree to provide accurate descriptions, documentation, and reasonable support, maintain availability, remediate security defects promptly, comply with data protection law, and not collect user data beyond what you disclose. We may review, suspend, or remove any agent that breaches these terms or harms users.
12. Marketplace Commissions and Developer Payouts
The commercial terms published in the developer documentation apply, currently including:
- A 70% developer revenue share and a 30% platform commission on paid installs.
- Monthly payouts once the published minimum threshold is reached, net of refunds, disputes, and transfer fees.
- Developers are responsible for their own taxes and for the accuracy of the payout details provided.
- We may withhold payouts linked to suspected fraud or a breach of these terms pending review.
13. Third-Party Integrations
You may connect agents to external services such as WhatsApp, Instagram, Slack, Microsoft Teams, delivery platforms, or payment providers. Those services are governed by their own terms, and we are not responsible for their availability, changes, or pricing. You are responsible for complying with the policies of every platform you connect.
14. Account Suspension
We may suspend or restrict your account immediately for non-payment, suspected fraud, API abuse, breach of the prohibited uses, or any activity that threatens the security of the platform or its users. We will tell you the reason and how to remedy it wherever legally possible.
15. Termination
You may terminate at any time by cancelling your subscription or deleting your account. We may terminate this agreement on 30 days' notice, or immediately in case of material breach. On termination, agents stop operating and you may export your data for 30 days, after which it is deleted in line with the Privacy Policy.
16. Limitation of Liability
The service is provided "as is" without implied warranties. We are not liable for indirect or consequential damages, lost profits, or lost data. Our total aggregate liability is in all cases limited to the amounts you actually paid in the twelve months preceding the event giving rise to the claim.
17. Governing Law
These terms are governed by the laws of the United Arab Emirates, unless mandatory consumer protection law in your country of residence provides otherwise.
18. Dispute Resolution
We first aim to resolve any dispute amicably within 30 days of written notice sent to support@wakeeli.net. If that fails, the dispute is referred to the competent courts of Dubai, United Arab Emirates. This does not prevent you from approaching the consumer protection authority in your country.
19. Changes to These Terms
We may update these terms as the platform evolves. We will notify you of any material change by email or in-product notice before it takes effect, and continued use constitutes acceptance of the updated version.
20. Contact
For questions about these terms, email us at support@wakeeli.net.