AI Agents for Government and Public Sector Services

A public-sector AI agent explains services, required documents, fees and timelines in clear Arabic, works on WhatsApp and the department website, and hands complex cases to officers with a full transcript. Every answer is grounded in your published procedures and is auditable.

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Why this matters

Lower call-centre volume

Routine procedural questions resolved without a human agent.

Consistent, auditable answers

Every reply traces back to an approved source document.

Accessible Arabic

Plain-language MSA plus regional dialect understanding.

Data residency control

Private workspaces with strict access policies.

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Frequently asked questions

Can it be restricted to official content only?

Yes — the agent answers only from documents you approve and uploads.

Is there an audit trail?

Every conversation is logged with the sources used.

Which dialects are supported?

18 Arabic dialects plus MSA, with a formal register option.

Can it escalate to a case officer?

Yes, with routing rules by service, region or urgency.

How are updates to procedures handled?

Replace the source document and answers update immediately.

Does it work at scale?

The platform handles unlimited concurrent conversations.

Can citizens use it without an app?

Yes — WhatsApp and web chat require no installation.

What about accessibility?

Interfaces follow WCAG 2.2 with keyboard and screen-reader support.

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