AI Agent Analytics and Performance Reporting
Every conversation produces measurable signal. The analytics workspace shows volume, resolution rate, escalation reasons, response time, dialect distribution and estimated cost saving versus hiring — so you can prove and improve agent performance.
Why this matters
Resolution and escalation
See exactly what the agent solved and what it handed over.
ROI versus hiring
Cost comparison against a human employee doing the same work.
Dialect distribution
Understand which regions your customers come from.
Continuous learning
Weak answers surface so you can improve the knowledge base.
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Frequently asked questions
Which metrics are tracked?
Volume, resolution rate, escalations, response time, dialect mix and conversions.
Can I export data?
Yes, export from the workspace or pull via the API.
Is there an ROI calculator?
Every agent page includes an ROI calculator and human comparison.
How current is the data?
Dashboards update in near real time.
Can I see per-channel performance?
Yes, filter every metric by channel and agent.
Does it respect privacy?
Aggregate analytics are available without exposing personal data.