WhatsApp AI agent
WhatsApp AI agent for customer service and sales
Deploy a WhatsApp AI agent that answers customers, takes orders, books appointments and escalates complex cases to your team — in Arabic and English.
Why WhatsApp for business
Meet customers where they already are
WhatsApp is the default messaging app in the Middle East, North Africa and beyond. Your AI agent lives inside the app customers check dozens of times a day.
Arabic dialect support out of the box
Customers can message in Gulf, Levantine, Egyptian or MSA Arabic. The agent understands intent, not just keywords, and replies naturally.
Orders, bookings and intake automation
Turn WhatsApp chats into structured orders, reservations, leads or support tickets that flow straight into your dashboard or existing tools.
Clean human handoff
When a conversation needs empathy, negotiation or a decision, the agent summarises the context and passes it to the right person.
Common WhatsApp AI agent use cases
Customer service
Answer FAQs and resolve tier-1 tickets 24/7.
Sales & lead capture
Qualify enquiries and collect contact details automatically.
Orders & reservations
Take restaurant orders, clinic bookings and service appointments.
Notifications
Send confirmations, reminders and updates via approved templates.
Ready-to-deploy WhatsApp agents
Wakeeli WA: Arabic WhatsApp Customer-Service Agent
A virtual Arabic-speaking customer-service employee on WhatsApp 24/7 — answers FAQs, books appointments, qualifies leads, handles complaints, and transfers to humans when needed. Understands 17 Arabic dialects and voice notes.
Chef: Restaurant WhatsApp AI Agent
A full-service AI restaurant employee on WhatsApp — takes orders, books reservations, upsells, runs loyalty, handles complaints, and remembers every customer's preferences. Speaks 17 Arabic dialects plus English, French, Turkish and Spanish.
Amira: Clinic Receptionist
Administrative front desk for medical clinics: patient intake, appointment scheduling and routing, insurance information and patient FAQs. Fluent in Gulf and Levantine dialects. Does not diagnose — clinical questions are routed to your staff.
WhatsApp AI agent FAQ
- What can a WhatsApp AI agent do?
- It can answer FAQs, take orders, book appointments, collect customer details, send confirmations, and hand complex conversations to a human agent — all inside WhatsApp.
- Does it support Arabic?
- Yes. Wakeeli WhatsApp agents are Arabic-first and handle Gulf, Levantine, Egyptian and Modern Standard Arabic alongside English.
- How do I connect it to my business WhatsApp?
- You connect through the WhatsApp Business API or WhatsApp Cloud API. Wakeeli provides a step-by-step deployment checklist and webhook setup for each channel.
- Is it compliant with WhatsApp policies?
- Yes. The agent uses approved message templates for outbound notifications, respects opt-ins, and stores conversations securely so you stay compliant.