Multi-channel support with sentiment analysis, ticket triage, and automatic escalation for busy commerce teams.
Cuts first-response time by 92% and resolves 70% of tickets without a human agent.
Yes — sentiment or explicit request triggers instant handoff with full context.
Zendesk, Freshdesk, Intercom, and custom via webhook.
A virtual Arabic-speaking customer-service employee on WhatsApp 24/7 — answers FAQs, books appointments, qualifies leads, handles complaints, and transfers to humans when needed. Understands 17 Arabic dialects and voice notes.