Recently LaunchedEarly Accessv4.0.1 · Updated 5 days ago

Zabih: Customer Support Agent

7 minEasyCustomer Support

Multi-channel support with sentiment analysis, ticket triage, and automatic escalation for busy commerce teams.

Use cases

  • Deflecting tier-1 tickets with knowledge-base answers
  • Providing consistent replies across every support channel
  • Summarising conversations before human handover
  • Covering nights, weekends and holidays

What this agent is used for

  • AI customer support agent
  • Arabic support chatbot
  • helpdesk AI automation
  • ticket deflection AI
Business value

Cuts first-response time by 92% and resolves 70% of tickets without a human agent.

Demo conversation

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Agent
Hi! I'm Zabih. Try me as if you were a real customer — how can I help today?

Live preview — sample responses only. Real agents use your business knowledge and connected channels.

Key features

  • Sentiment-based routing
  • Zendesk & Freshdesk connectors
  • Automatic ticket summaries
  • Escalation policies

ROI calculator

Estimate your monthly savings vs. paying a human to do the same work.

Hours saved
50 hrs
Human cost
$750
Net savings
$711
ROI
1,823%

Pays for itself after roughly 26 tasks.

Compare with hiring a human

Why an AI agent outperforms a single human hire on the same job.

Criteria
Wakeeli agent
Human hire
Monthly cost
$39
~$2,500
Availability
24/7, always on
~40 hrs / week
Response time
< 1 second
Minutes to hours
Languages supported
5
Usually 1 – 2
Onboarding time
Minutes
Weeks to months
Scalability
Thousands of parallel chats
One conversation at a time
Sick leave & PTO
None
Regular
Response consistency
Always consistent
Varies with mood & training

Before you install this agent

What your company needs to prepare so this agent works well from day one.

Knowledge required

  • Your twenty most common customer questions with approved answers
  • Current prices, packages or service descriptions
  • Company policies the agent must follow, including escalation
  • Return, refund and warranty rules
  • Working hours and the human handover path

Integrations

  • Helpdesk or ticketing tool (optional at launch)
  • Order or booking system for status lookups

Permissions

  • Read access to the knowledge you upload
  • Scoped write access per connected system, granted action by action
  • A named owner who can pause the agent immediately

Kept under human review

  • Refunds, compensation and account changes
  • Complaints that mention legal action or safety

Default autonomy level

Level 2 — Assisted actions

Prepares an action but a human approves before it executes.

Preparation effort

Plan two to five working days: gather knowledge, test, then launch on one channel.

Data sensitivity

Upload only the data the agent needs to answer well — nothing more.

You have not completed the readiness assessment yet. Ten questions give you a score and a deployment plan before you buy.

Start the assessment

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How installation works

  1. 1Business information
  2. 2Upload knowledge (PDFs, FAQs, URLs)
  3. 3Branding & tone
  4. 4Pick deployment channels
  5. 5Test in sandbox
  6. 6Publish

What's new

  • Improved Instagram DM handling and richer ticket summaries.

Frequently asked questions

Can it hand off to a human?

Yes — sentiment or explicit request triggers instant handoff with full context.

Which help desks are supported?

Zendesk, Freshdesk, Intercom, and custom via webhook.

Version history

  1. v4.0.1
    2026-07-17
    Improved Instagram DM handling.
  2. v4.0.0
    2026-06-30
    New sentiment engine.

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